DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide.

WHERE DO YOU SHIP FROM?

Orders are packed and delivered from our headquarters in Estonia or Latvia.

WHAT SHIPPING COMPANIES DO YOU USE?

Shipments are made through our partners DPD or DHL.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

You will receive an e-mail from our the delivery service supplier and also directly from our team when your package has been sent. If you didn’t receive an e-mail, please check your spam box or contact us by email INFO@AURIAnurm.com


HOW CAN I RETURN THE PRODUCT I ORDERED?

You have the option to exchange or return your purchase within a 14-day period following the date of purchase. Items eligible for return or exchange should be in their original condition, not worn or washed, and must retain all original tags. The shipping costs are your responsibility. If you wish to proceed with a return or exchange, please contact our customer service team via email at INFO@AURIAnurm.com

Refund Policy

We strive to provide a smooth and efficient refund process for our customers. If you request a refund, here's what you can expect:

Processing Time:

• Immediate Processing: Once we initiate your refund, Stripe processes it immediately.

• Bank Processing: Typically, it takes 5-10 business days for the refund to appear in your bank account. However, the exact time frame can vary depending on your bank.

Factors Affecting Refund Time:

• Bank Policies: Some banks may process refunds faster, while others may take a bit longer.

• Credit Card Refunds: If your payment was made via credit card, the refund might take up to 30 days to be reflected in your account, although this is less common.

We will notify you once your refund has been processed. If you have any questions or concerns about your refund, please don't hesitate to contact our customer support team. Thank you for your understanding and patience.

Contact Us

If you have any questions or need further assistance, please reach out to our customer support team via email at INFO@AURIAnurm.com